The supervised hours are location-specific. Please verify the respective location (supervised hours) on our website www.k-fit.ch.

You do not necessarily have to buy a subscription during the registration times (business hours), but you are also welcome to do so online at the following link: https://www.k-fit.ch

The badge will arrive by A Mail 2-3 working days after the subscription has been purchased.

K-Fit has been officially recognized by health insurance companies since December 2023. The member can submit the confirmation of registration to the health insurance company to have part of the costs reimbursed. Otherwise, you can request a health insurance confirmation by email at [email protected].

Young people under the age of 18 can train at K-Fit. When registering, the contact details of a legal representative must be provided. Young people before the age of 16 can purchase a Flexi subscription for CHF 69 per month or an annual subscription for CHF 498 with a one-off payment and must also complete a compulsory introductory training session (CHF 49 per hour) with one of our coaches. In this case, only K-Fit can carry out the registration, as our system does not allow under-16s to register. To do this, we need the first name, surname, address, date of birth, email address and cell phone number of the member as well as ID copies of the member and parents including signature and declaration of consent by email to [email protected]. We can then process the registration as requested. Young people under the age of 14 may only train when accompanied by a legal guardian.

Yes, for a trial training session you need to book an appointment. You can do this on our website under Login and the corresponding studio. You will then be redirected to MySports, where you can choose a suitable appointment under "Trial training with tour".

Trial training sessions outside of staffed hours may only be conducted with an active member and must be registered by the active member via email. If the trial training is not registered, it will be considered a violation of the house rules and will be punished with a fine.

This is possible. We ask the member or non-member to write us an e-mail or fill in the contact form and let us know so that we are aware of this. The non-member can then complete a free trial training session with the member.

1. Click on Login on our website and select your location. At the top right, click the REGISTER / LOGIN button.
2. During registration, enter the email you are already registered with and choose a password.
3. Once logged in, you will be prompted to enter all your information. You don't have to do this. Instead, click ALREADY A MEMBER? (highlighted in blue).
4. Confirm your email address that you received by mail.
5. Link your account with your date of birth and existing subscription.

After the contractually agreed duration expires, the contract is automatically renewed. From that point onward, the contract continues indefinitely under the same conditions. Excluded from this are promotions and special offers purchased by the customer prior to this time that extend beyond the contract period. These promotions and special offers are automatically converted to a Connected subscription upon expiry. As soon as the promotions or special offers are converted into a Connected subscription, the customer has the right to terminate the contract at the end of any month, subject to a 14-day notice period. This monthly right of termination does not apply to individuals who have received a discount (price reduction or additional free months!) due to a one-time advance payment. These individuals may only terminate after the final month of their discounted subscription has ended. All K-Fit subscriptions may only be cancelled via email or through the app. Termination is not possible if outstanding payments are due.

The member has the right to terminate the contract at the end of each month, subject to a 14-day notice period.

If you move to another city/canton, you have a special right of termination, which can be exercised with a notice period of four weeks to the end of the month upon presentation of a cancellation or registration confirmation from the respective city/municipality. In this case, the cancellation must be made in writing (not by e-mail) and the confirmation of cancellation or registration must be enclosed with the cancellation. However, this only applies if no name company is available within a radius of 30 kilometres of the new place of residence as the crow flies. In the event of premature cancellation of the contract, the member has the right to propose a reasonable and solvent replacement/new member to K-Fit, provided that the new customer takes over the contract on the same terms and there is no payment debt on the part of the previous member. A processing fee of CHF 30 will be charged for a transfer in the matter in question

Failure to use the contractual activities in any other way does not entitle the member to reclaim or reduce the membership fee and has no effect on the duration of the contract. A temporary restriction or impossibility of use due to force majeure or official orders also does not entitle the member to an extension of the contract term, reclaim or reduction of the membership fee (or other compensation) or to cancellation of the contract. A restriction or impossibility of use may also result from the fact that the member must present a health, test, vaccination or other certificate in order to use the facilities due to official orders or orders from K-Fit. In such cases, K-Fit may, as a gesture of goodwill, credit the member for the loss of use at its own discretion. The member must also accept any waiting times due to the limited number of spaces.

Yes, every customer has the right to suspend their subscription for as long as desired for a fee of CHF 10.00 per month.

No, this is not possible.

If the contract is cancelled prematurely, the member has the right to propose a reasonable and solvent replacement/new member to K-Fit, provided that the new customer takes over the contract under the same conditions and the previous member does not owe any money. A processing fee of CHF 30 will be charged for a transfer of membership.

In the Flexible and Connected subscription models, drinks are included.
For everything else, the following applies:

Hydromassage
- Activation: Hold the badge to the reader → select the desired duration
- Price: CHF 1 per minute
- Billing: The amount is charged as an advance payment and debited at the next billing run

Solarium
- Activation: Hold the badge to the reader → select the desired duration
- Price: CHF 1 per minute
- Billing: The amount is charged as an advance payment and debited at the next billing run

Beverage station (EASY subscription)
- Usage: Hold the badge to the reader
- Price: CHF 2.50 per day
- Included: Drinks for the entire day
- Billing: The amount is charged as an advance payment and debited at the next billing run

You can find your contracts and documents in the MySports Customer Portal under «Selfservice», then «Contract Data», where you can download them directly.

The Easy subscription offers the most affordable access to one of our centers. The Connected subscription provide year-round access to all our fitness studios! The Flexible subscription offers full flexibility: access to every studio and cancellable at any time with a two-week notice.

K-Fit offers different conditions for different contract periods. The staff at the centre can provide you with more detailed information about the rates on offer. Alternatively, you can get an initial insight on our homepage: https://k-fit.ch

Membership information can be updated in the MySports Customer Portal under «Selfservice», then «Membership Data».

K-Fit is a self-service gym with transparent prices. There is no extra charge for the showers, service and staff and they are included in the price. Customers can also consult a trainer or service staff at KFit at any time for a technique check or individual questions about training for 49 per hour.

No, the membership fees including the one-off enrolment fee must be paid in advance, otherwise the badge for access to the gym will not be active. Membership fees can be paid online in the customer portal under “Self-Service” and then “Account”. If there is a payment arrears, the membership fees can be paid online and the member will receive a payment confirmation by e-mail. The badge for access to the gym will then be activated automatically. In the case of bank transfer, please send an email to [email protected] so that access can be activated manually.

In the customer portal, you can find all due instalments under Self-Service and then Account. You can conveniently settle the outstanding amounts there using TWINT or credit card.

K-Fit does not issue invoices. Members are asked to settle their due membership fees online in the customer portal under Self-Service and then Account. To access the customer portal, simply select the relevant location under Login.

Contact customer service at [email protected] or call +41 31 544 31 66.

New app coming soon!

Go to Login and select your location. Then, under the Appointments tab, you can choose either the Introductory Training or Personal Training and book a session directly with the available trainers. If you already have an account, log in; if you are a new customer, please register first and complete the payment. The trainer will be there at the chosen time to meet you.

A guided introductory training session costs 49.00/h and can be carried out with up to 2 people at the same time (you only have to pay once). If the 60 minutes are exceeded, it is at the trainer's discretion whether this must be paid for in full.

The car park situation depends on the location. In Worben, all car parks can be used. The car parks in Niederwangen are marked. In Thun there are only a few outdoor car parks (blue zone). In Belp there are outdoor car parks and approx. 20 more in the car park will follow. The customer parking spaces provided by K-Fit may only be used by members while they are at the centre. The fitness centre reserves the right to tow away the vehicle for a fee if the parking spaces are occupied beyond this time.

Additional products are credited to the badge immediately after payment.

No. Accompanying persons, including children and animals, are not permitted.

There is a lost property box in the centres. Otherwise, please contact customer service.

You can send your application documents (application, CV, photo) to [email protected] at any time for an unsolicited application at K-Fit. The email will then be forwarded to the studio management of the respective location and you will be contacted as an interested party.